Core Directive

"I possess a core competency in IT infrastructure and advanced Cybersecurity, driven by a command-line approach to system administration and threat resolution. My focus is on optimizing and defending technical environments, leveraging a blend of foundational IT knowledge and specialized security skills. This practical aptitude is demonstrated by my Top 10 rank on the Hack The Box Canada National Leaderboard."

System Logs / Experience

Robinson Solutions

IT Support Technician

Robinson Solutions | Feb 2023 – Present | Woodstock, ON

  • Delivered first-level technical support to end users by troubleshooting Windows workstations, Microsoft 365, Outlook, hardware, software, printer, and network connectivity issues through phone, email, and remote assistance.
  • Diagnosed and resolved Microsoft account issues, Active Directory access problems, password resets, MFA authentication issues, VPN connectivity, login failures, and email-related incidents, escalating complex issues when required.
  • Logged, prioritized, and tracked incidents using a ticketing/helpdesk system (Jira), ensuring timely resolution, accurate documentation, and adherence to operational priorities and service expectations.
  • Assisted with user account provisioning, permissions management, onboarding/offboarding activities, and access troubleshooting using Active Directory, Microsoft 365 Admin tools, and MFA systems.
  • Configured and supported Windows desktops/laptops, including software installation, workstation setup, device updates, peripheral configuration, printer troubleshooting, and basic hardware diagnostics.
  • Performed basic network troubleshooting using knowledge of TCP/IP, DNS, DHCP, Wi-Fi, VPN connectivity, Cisco networking concepts, and network access validation to resolve user connectivity issues.
  • Assisted with endpoint monitoring, backup verification, system health checks, and routine maintenance activities to support system reliability, availability, and operational continuity.
  • Used tools such as Wireshark, ELK Stack, and OpenSSL for basic troubleshooting, log review, connectivity validation, and issue investigation when required.
  • Maintained technical documentation and communicated effectively with technical and non-technical users, providing clear troubleshooting guidance and ensuring a positive support experience.
Kerala Police CyberDome

Volunteer

Kerala Police CyberDome | Mar 2020 – Sep 2021

  • Assisted in cybersecurity awareness initiatives and digital safety training.
  • Supported cybercrime prevention efforts through threat analysis and documentation.

Education

Fanshawe College

Advanced Diploma in Cybersecurity

Fanshawe College, London, ON | Jan 2023 – Dec 2025

Co-op Endorsed Program.